Key Responsibilities

• Deliver a seamless baggage experience to our passengersItem 2 of 5, Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk
• Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry DeskItem 3 of 5, Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
• Ensure any problems with baggage are dealt with quickly and with minimum disruption possibleItem 4 of 5, Offer alternative solutions to settle baggage claims and render assistance to all passengers
• Offer alternative solutions to settle baggage claims and render assistance to all passengersItem 5 of 5, Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly
• Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly

Requirements

• Right to work in Hong KongItem 2 of 8, Minimum age of 18
• Minimum age of 18Item 3 of 8, HKCEE /HKDSE or equivalent qualification
• HKCEE /HKDSE or equivalent qualificationItem 4 of 8, Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage
• Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantageItem 5 of 8, Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline, or in the hospitality/service industry, will be considered experienced Baggage Services Officer and offered a competitive package
• Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline, or in the hospitality/service industry, will be considered experienced Baggage Services Officer and offered a competitive packageItem 6 of 8, Flexibility to work on shift schedules (including overnight, weekend and public holidays)
• Flexibility to work on shift schedules (including overnight, weekend and public holidays)Item 7 of 8, Customer service-oriented attitude and good communication skills
• Customer service-oriented attitude and good communication skills
• As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test